Reading time: 6 minutes
Check Commerce is celebrating 7 years in business, and in this post we will look back at our most memorable moments.
In a market like Brazil, where there is a lot of distrust in the quality and service of online stores, companies need to work hard to build trust with consumers.
Check Commerce, a full e-commerce company based on the island paradise of Florianópolis, has been able to do exactly that over the past seven years.
The company was founded with the goal of democratizing high-level e-commerce by providing outsourced e-commerce management and operation services to brands in various segments.
And these brands have been able to do so successfully because they understood their customers' needs and identified that they needed to focus on their core business, leaving the management of their online sales channel to a specialized company like Check Commerce.
Check Commerce helps high-growth brands sell online with world-class operational standards.
They provide them with solutions to help them meet customer demand, manage inventory, and optimize supply chain processes.
The company addresses these issues using a combination of data collection and analysis software, as well as proprietary technology – AI virtual agents called “Smart Assistant” that help users with their day-to-day activities.
These successful strategies allowed Check Commerce to become one of the Top Marketing & Sales Companies of 2020 and a Shopify Plus Partner in 2022. Here are some important milestones in our journey so far…
Check Commerce's initial growth strategy: Focus on small businesses
At the beginning of its journey, Check Commerce decided to focus on small businesses.
These are mainly companies and entrepreneurs who have limited resources and cannot afford to hire a full-time e-commerce team.
They believed that by focusing on the small business segment, they could make a big impact and help companies grow, which, in turn, would help them achieve their own growth through referrals.
By choosing to focus on small businesses, Check Commerce built a strong reputation as a partner that understands entrepreneurs' needs and has a genuine desire to help grow their businesses through e-commerce.
Focus on operational excellence
When it comes to operational excellence, Check Commerce designed and implemented a customer service model that helped them scale to managing more than 40 brands.
This model allows the company to focus on resolving critical customer issues in just one hour and respond to and resolve customer inquiries within 24 hours.
They also implemented a robust training program to ensure that the customer service and support experience is consistent and meets the company's standards.
A key part of this customer success model is the flexibility of its virtual workforce and the use of artificial intelligence and machine learning to optimize its operations.
Growing with a data-driven culture
Check Commerce's data-driven culture helped them identify and understand their customers' needs and allowed them to build a highly scalable and modular business model.
This model allowed them to grow effortlessly as new customers joined them and existing customers expanded their businesses.
At all times, the company developed and implemented a customer-first mindset and ensured that customer data and privacy were protected, anticipating future needs and effectively scaling the business accordingly.
By investing in the latest technologies, such as BPM, AI, and growth hacking, Check Commerce managed to create a scalable and modular business model that is flexible enough to easily accommodate new customers and new businesses as they enter the ecosystem.
Developing proprietary process automation technology
In order to become a leader in operational excellence and customer experience, Check Commerce knew it had to develop its own proprietary technology.
This led to the creation of its “Smart Assistant” AI virtual agents, which are used in various management and operation activities of an online store.
This AI technology automates the most complex and tedious e-commerce tasks and processes, including inventory management, shipping, and order fulfillment, metrics analysis, alerts, and more.
Check Commerce's virtual AI technology has been able to provide great value to its customers, helping them increase sales, reduce costs, and achieve exponential growth.
And as AI technology grows and becomes more sophisticated, it will provide even greater value to customers as they continue to scale their businesses.
Integration with major market players
One of the main strengths that contributed to Check Commerce's exponential growth was its ability to integrate with major market players.
This allowed them to expand their customer base to a wide range of e-commerce platforms, such as Shopify and Vtex, and sell to customers on a global scale.
By developing strong relationships with its customers, Check Commerce has been able to offer them a wide range of benefits, including managed services, distributed logistics, payment methods, data insights, and marketing solutions.
This allowed them to expand their customer base and provide them with a valuable service that contributed greatly to their growth.
Attracting and retaining talent
One of the most important factors for the growth of any business is the ability to attract and retain the best talent.
Check Commerce has been able to do exactly that by embracing transparency in all aspects of its culture.
They created a radically transparent culture, allowing employees to feel comfortable taking risks and trying new ideas.
They also created an inclusive culture, without a defined career path or department heads.
Radical transparency with customers
Another key factor that allowed Check Commerce to grow exponentially was its ability to be radically transparent with its customers.
This transparency allowed them to build strong relationships with their customers and also gave them the confidence and credibility to scale their operations.
By being transparent, Check Commerce built trust with its customers and allowed them to focus on key metrics and fulfill their promises to customers.
By being transparent, Check Commerce created a win-win partnership with its customers and helped them thrive and grow their businesses.
Acknowledgements
Many things have contributed to Check Commerce's exponential growth.
From focusing on serving small businesses at the beginning of its journey to investing in the latest technologies, such as AI, and being radically transparent with its customers throughout its entire journey.
This allowed them to become one of the leading Shopify Plus partners.
For many years we struggled to find our way.
We changed several times until we found ourselves as a company, but always aligned with our purpose of democratizing high-level e-commerce.
But it was when we started bringing special people onto the team that we truly began to grow.
Today we have more than 200 published e-commerce projects, operations in Brazil and the United States, excellent customer service NPS, and we generate solid results for our customers.
Our team is undoubtedly our strength, and our human capital is what gives us the greatest freedom to choose the best projects and be able to do so consciously.
Check Commerce Full E-commerce is 7 years old, and we are very proud of that.
Congratulations to all the customers who have worked with us, I thank you for the friendships, the stories, and the trust.
I wouldn't leave here with such certainty about our purpose if it weren't for you.
Thank you!
