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Volcom is a lifestyle brand for skaters, surfers, and snowboarders, producing clothing and accessories with innovative designs for every occasion, while selling and distributing superior-quality products. The brand's product range includes t-shirts, shorts, socks, shirts, sweatshirts, wallets, caps, shorts, and pants. The collections incorporate distinctive combinations of fashion, functionality, and sports performance.
Founded in 1991 by Richard Woolcott and Tucker Hall in Orange County, California, the epicenter of skate and surf culture, Richard led a committed and talented management team to create one of the world's leading brands.
The Volcom logo symbolizes support for the freedom and creativity of young people. The company's motto, “Youth against Establishment,” translated into Portuguese as “youth against the establishment,” clearly reflects its products and lifestyle. The brand also actively runs a campaign called “Let the Kids Ride Free,” allowing children to showcase their talent and gain experience in championships.
Over time, Volcom has become more structured and needed to seek proactive solutions to continue evolving rapidly while maintaining the brand's quality standards.
What led the brand to seek out Check Commerce?
Volcom's managers, always seeking to bring their products to as many people who share the brand's ideology as possible, decided to seek agile solutions that could make the company a sales leader in its e-commerce, enabling greater growth in record time..
Based on this, the Check Commerce team conducted an in-depth analysis to evaluate and implement effective strategies to achieve the brand manager's goal. They identified several important points, such as the inclusion of a specialized customer service team ready to assist customers and answer all questions in real time with greater empathy, 100% focused on problem resolution, reducing consumer wait times, and improving the quality of service provided.
See the details of what was done:
- Improved pre-sales and after-sales customer service
- Warehousing and logistics fulfillment
- Promotional content
- Paid traffic and e-commerce strategy ·
- Search engine optimization
- Multichannel campaigns
And of course, after all the work, came the fruits of every strategy launched and developed by the Check Commerce team. The main result was greater customer satisfaction with the quality of service provided before and after the sale, and revenue growth equivalent to 33.55% in just 90 DAYS,
“We adopted Check Commerce as our Full E-commerce partner. Knowledge, experience, and technology were decisive factors in this decision. We are confident about the growth of our business.” – Eduardo Costa from the Surfco group highlights.
In partnership with Volcom, Check Commerce continues to lead the company toward absolute success in its online store sales, continuously boosting its revenue. Grow like Volcom, maximize your company's sales, and triple your revenue with an innovative e-commerce platform that is 100% equipped to consistently achieve the best results!
